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Explain the technology and media access control method for Ethernet networks
What are two ways a call can be documented as abandoned? (Choose two)A. The agent hangs up on the caller.
B. The caller hangs up before reaching an agent.
C. The error in workflow causes the caller to be dropped.
D. The caller hangs up after reaching a session-handled step.
E. The caller hangs up before reaching a session-handled step.
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Answer: B, E
One call is "abandoned" when it does not reach the "handled" state. Right answers are B and E,
as stated by another question-reply in topic 1.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008015