Cisco Group Management Protocol - pappuyaar.com

CCIP Certification

Cisco Group Management Protocol

What CRS server configuration enables the CRS Server to fail over to a secondary
CallManager when the primary CallManager fails?

A. The LDAP Directory must have a secondary profile configured.
B. No special configuration is required. CallManager maintains the failover
C. There must be a second JTAPI user configured with an alternate range of CTI ports
D. The CRS Server's JTAPI Provider must be configured with the secondary CallManager's IP
address following the primaries.

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Answer: D
Cisco IPCC Express is not fully redundant. It is currently based on single -server platform
architecture. Calls are processed and handled through Cisco IPCC Express and are not mirrored
to a backup server. If the Cisco IPCC Express server fails, any calls in queue, any calls being
routed, or calls being processed via the IVR are dropped. However, any calls that have been
previously connected to an agent or forwarded out of the Cisco IPCC Express server are
maintained via the inherent nature of IP streaming. With regard to redundancy, Cisco IPCC
Express does have Cisco CallManager failover in the case of Cisco CallManager failure via the
redundant JTAPI interface.